A live customer chat plugin by SocialEngineAddOns which highers the user engagement and customer interaction on your SocialEngine based website.
FB Messenger - Customer Service Live Chat Plugin empowers the fast and simple integration of FB chat messenger with your SocialEngine based website. Using this plugin user may choose any created page of their Facebook account using which customers can contact user over Live Chat. It is quite a convenient approach to begin the communication with the customers who join the users on their websites and provides them with an astounding experience while accessing your website.
Benefits
- Automatically loads the conversation between the customer and the user’s page on every load.
- Users can enable instant replies on their Facebook page to let their customer know that users are currently unavailable.
- A small gliding icon will appear on the web pages always on either bottom right side or bottom left side (as set by the user) until removed.
- It highers the user engagement.
- It makes the conversation between the users and their customers very easy. Customer can have live chat or leave a message anytime.
- It highers the customer interaction.
Significance of having FB Chat Messenger on your website
This plugin makes the communication between the users and their customer very easy. This messenger manages the conversation between the users on your website having fb accounts. The entire chat gets automatically loaded into the messenger inbox every time it gets accessed. This will make customers contact the users any point of time and enhance the customer service provides by the users.
Administration
- FB Messenger Customer Chat Plugin can easily be added and enabled / disabled on your SocialEngine based website.
- Easy Integration of your Facebook page’s inbox to your website.
- Welcome greetings can be added for logged-in Facebook users in the same browser.
- Welcome greetings can be added for logged-out Facebook users.
- Color of messenger can easily modified.
- Visibility of fb chat messenger can be modified very easily.
- Another addon feature is setting up custom duration to Start or End the messenger visibility is also provided.
- Re-positioning of messenger to bottom left or bottom right is a easy to do task.
- You may set the visibility of messenger in web or mobile device very easily.
Requirements
- Users' website should be SSL certified i.e. It should be running on https rather than http.
- A Facebook page is must to have. Page id of that page will get added to the settings of this plugin. After that only the fb chat messenger will get integrated to your website.
- Both user and customer should have a facebook running account.
